Conflict Resolution At Work Place

  • Effective Conflict Resolution Strategies
  • 60 min, 180 min, F2F - 1 Day
  • Webinar, Live Virtual Class, Face to Face
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Details

Do you know how to define conflict and overcome assumptions in conflict situations? Are you able to clearly separate problem with the person? Are you able to adopt the right conflict resolution approach for max impact?

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Overview

Conflict is inevitable in all social interactions, be it personal or at workplace. Conflict not resolved properly results into long lasting politics, fights, relations issues in particular.  Our program is designed to help participants understand the conflict, define the issue and apply appropriate conflict resolution strategy for maximum mutual gain..

Target Audience

Managers and supervisors, present or aspiring, who want to develop a positive and effective approach to dealing with workplace conflict, to avoid confrontational situations and achieve positive outcomes. Maximum – 24 participants in a Virtual class & Face to face Maximum – 250 participants in a Webinar

Outcomes

  • Enhanced understanding of conflict
  • Mindest to view conflict as opportunity
  • Ability to define the issue before resolving it
  • Ability to apply optimal conflict resolution strategy
  • Self awareness on preferred style of dealing with conflict

Course Content

  • What is Conflict?
  • Causes of Conflict
  • Dealing with conflict
  • Building & promoting Trust
  • Forging collaboration

Approach

  • Multiple Delivery Options – F2F, Facilitator led Virtual Sesion, Webinar
  • Highly interactive facilitator moderated discussions, Presentations, Individual & Group exercises, Case studies, Role plays, App based activities, Videos, Q&A

Duration

Multiple Delivery Options:
  • Webinar – 60 min
  • Facilitator led Virtual – 180 min
  • Face to Face – 180 min

Optional Customisation

  • Duration of programs based on specific organisational needs
  • Multiple sessions can be organised during the day
  • Training needs analysis prior to design and delivery – to baseline exact requirements for maximum program value and impact
  • Follow-up programs and individual coaching sessions for greater effectiveness

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