Conflict Resolution At Work Place

  • Effective Conflict Resolution Strategies
  • 60 Min, 3 Hrs, 1 Day
  • Webinar, Live Virtual Class, Face to Face
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Details

Do you struggle to adopt the right conflict resolution approach? How good are you at clearly separating the problem from the person?

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Overview

Conflict is inevitable in all social interactions, be it personal or at the workplace. Whenever choices exist there is potential for disagreement. When disagreement is poorly dealt with, the outcome can be contention. Contention creates a sense of psychological distance between people, such as feelings of dislike, bitter antagonism, competition, alienation and disregard. This interactive & highly practical program is designed to help participants understand the conflict, define the issue and apply appropriate conflict resolution strategy for maximum mutual gain.

Target Audience

Everyone who want to develop +tive & effective approach to dealing with workplace conflict and achieve positive outcomes.
Maximum – 20 participants in a Virtual class & Face to face Maximum – 250 participants in a Webinar

Outcomes

  • Enhanced understanding of conflict
  • Ability to define the issue before resolving it
  • Ability to apply optimal conflict resolution strategy
  • Self awareness on the preferred style of dealing with conflict

Course Content

  • Understanding conflict
  • Causes of conflict
  • Approaches for dealing with conflict
  • Emotions Vs logic
  • Conflict Management Preferences
  • Forging collaboration
  • Building & promoting trust

Approach

  • Multiple Delivery Options – F2F, Facilitator led Virtual Sesion, Webinar
  • Highly interactive facilitator moderated discussions, Presentations, Individual & Group exercises, Case studies, Role plays, App based activities, Videos, Q&A

Duration

Multiple Delivery Options:
  • Webinar – 1 hour
  • Facilitator led Virtual – 3 hours
  • Face to Face – 3 hours

Optional Customisation

  • Duration of programs based on specific organisational needs
  • Multiple sessions can be organised during the day
  • Training needs analysis prior to design and delivery – to baseline exact requirements for maximum program value and impact
  • Follow-up programs and individual coaching sessions for greater effectiveness

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