Associate Hiring
WOW Your Customers with rightly Chosen Agents
Communication is key to any Business and High Performing Agents can simply increase CSAT Scores
The role of an Agent or an Associate servicing the customer is most crucial for the sustainability of any company. He should be equipped with customer servicing skills, multi-tasking, language skills along with patience and eye-to-detail.
SHL’s Call Center Simulations are carefully designed with scenarios picked up from various industries including BFSI, Travel, Retail, Telecom, Healthcare and many more… The Simulation Test measures competencies such as Service Orientation, Issue Resolution, Attentiveness, Navigation, Typing, Achievement, and Language Proficiency.
SHL’s Voice Test, known as SVAR, evaluates spoken English accent, pronunciation, grammar and active listening skills within a short interactive 15 min Test.
These Tests are available on any device and can be integrated with your ATS workflow. The recruiters embed these tests in their hiring process.