Managing Difficult Conversations

  • Art of giving constructive feedback
  • 60 Min, 240 Min, F2F - 1 Days
  • Webinar, Live Virtual Class, Face to Face
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Details

Are your managers able to have difficult conversations effectively? Do your managers dread giving constructive/negative feedback to the team members?

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Overview

Being able to deal with difficult conversations effectively is an essential business skill that is invaluable. Giving constructive feedback – especially negative feedback is the most difficult task a manager – especially young managers face. Many often abstain for fear of the reaction of the employee. Managers need to deal with in an appropriate way that achieves the desired result and keeps the relationship intact. This interactive & highly practical workshop shall give participants valuable techniques & strategies to handle difficult conversations successfully.

Target Audience

Anyone interested to learn the skill of managing difficult conversation & giving candid feedback. Especially suitable for first-time managers & aspiring managers Maximum – 24 participants in a Virtual class & Face to face Maximum – 250 participants in a Webinar

Outcomes

  • Learn new strategies for handling difficult conversations effectively
  • Increased ability to manage their and other's emotions successfully
  • Know how to structure the difficult conversation more effectively
  • Ability to leverage techniques to prepare & manage a difficult conversation
  • Ability to give negative feedback
  • Ability to deal with hard and awkward conversation
  • Learn the basics of coaching techniques in performance feedback

Course Content

  • What constitutes a difficult conversation
  • Why difficult conversation – you, your team and organisation
  • Value of difficult conversations
  • Essentials of negative feedback
  • Managing emotions
  • Dealing with hard and awkward conversation
  • Power of enquiry vs advocacy
  • Preparation – THINK Model
  • Effective coaching: handling performance problem
  • Operating principles

Approach

  • Multiple Delivery Options – F2F, Facilitator led Virtual Session, Webinar
  • Highly interactive facilitator moderated discussions, Presentations, Individual & Group exercises, Case studies, Roleplays, App-based activities, Videos, Q&A

Duration

Multiple Delivery Options:
  • Webinar – 60 min
  • Facilitator led Virtual – 120 min
  • Face to Face – 1 day

Optional Customisation

  • Duration of programs based on specific organisational needs
  • Multiple sessions can be organised during the day
  • Training needs analysis prior to design and delivery – to baseline exact requirements for maximum program value and impact
  • Follow-up programs and individual coaching sessions for greater effectiveness

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