Leading with Empathy

  • Balance emotional supp. & perf. expectation
  • 60 Min, 4 Hrs, 1 Day
  • Webinar, Live Virtual Class, Face to Face
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Finding it difficult to strike a balance between emotional support & performance expectations from your team? Short of ideas on keeping your team members engaged & energized during current restrictions & risk environment?

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Empathy is an essential ingredient for successfully leading individuals, teams, and the organization, especially in the current environment where team members are working remotely and maybe feeling isolated & disconnected. The stress level has never been so high as people are dealing with anxiety about illness or financial security etc. Given the people are experiencing a varying degree of emotions, it’s a challenge for any leader to adopt a uniform style. Our practitioner-based program covers tools & techniques for managers & leaders to develop & adopt the empathetic approach of leading people and achieving individual & organisational performance goals.

Target Audience

Managers, supervisors, leaders whose teams are dealing with anxiety, stress & isolation especially in this lockdown. (Max. 24 participants in a Virtual class & Face to face; 250 in a Webinar)


  • Understanding and appreciation of emotions of team members
  • Ability to help team combat negative thoughts and anxiety 
  • Tools & techniques for effective virtual meeting promoting social quotient
  • Learn listening hacks to promote the empathetic culture
  • Ability to display empathy in people interaction
  • Ability to support work-life balance

Course Content

  • Understanding Specific Behaviors
    • What Influences Behaviors; Pandemic Associated Behaviors; Mitigating Unproductive Emotions
  • Evolved Virtual Communication
    • Powerful Listening Hacks; Conducting Effective Meetings
  • Creating Empathy Platforms 
    • Maintaining Employee Social Quotient; Creative Problem Solving 
  • Supporting Work Life Balance 
    • Mitigating Work Fatigue; Revisiting Work Expectations; Ensuring Adequate Employee Mental Health


  • Multiple Delivery Options - F2F, Facilitator led Virtual Session, Webinar
  • Highly interactive facilitator moderated discussions, Presentations, Individual & Group exercises, App-based activities, Videos, Q&A


Multiple Delivery Options:
  • Webinar – 1 hour
  • Facilitator led Virtual – 4 hours
  • Face to Face – 1 day

Optional Customisation

  • Duration of programs based on specific organisational needs
  • Multiple sessions can be organised during the day
  • Training needs analysis prior to design and delivery – to baseline exact requirements for maximum program value and impact
  • Follow-up programs and individual coaching sessions for greater effectiveness

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