Conflict is inevitable in all social interactions, be it personal or at the workplace. Whenever choices exist there is potential for disagreement. When disagreement is poorly dealt with, the outcome can be contention. Contention creates a sense of psychological distance between people, such as feelings of dislike, bitter antagonism, competition, alienation and disregard. This interactive & highly practical program is designed to help participants understand the conflict, define the issue and apply appropriate conflict resolution strategy for maximum mutual gain.