Counselling Skills

Grappling with how to deal with a difficult team member? How good are your counselling skills? Are you using your counselling skills in your day-to-day interactions & interventions?

Overview

Managers with strong counselling skills are vital to ensure retaining & effectively wielding your top performers. Effective counselling skills can help guide the career paths of high potential candidates and create alternative paths for individuals who are not a role fit currently. This highly interactive program is designed for practical application of the counselling concepts and enabling the participants to build and apply their counselling skills in their day-to-day interactions & interventions and help their team members succeed.

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Target Audience

All leaders, managers and supervisors, HR professionals, customer care professionals and Individuals aspiring to gain counselling skills.

Outcomes

  • Familiarisation with counselling skills,
  • Using counselling skills in dealing with people issues
  • Incorporating counselling skills in your day-to-day interactions & interventions
  • Self-Awareness about your personal values, attitudes, belief & ways of self-exploration
  • Strategies and skills to effectively address and resolve conflicts
  • Skill to deliver effective feedback using counselling principles and develop a positive atmosphere in the work group.

Coverage

  • Counselling – what does it mean?
  • Essentials of Counselling – Knowing your personal values, attitudes, belief and be an effective communicator and a successful leader
  • Situations where counselling is most effective
  • Why MUST an HR professional have counselling skills?
  • Counselling as a correctional technique
  • Turning a performance review session into a productive session.
  • Having difficult conversations early and develop an effective action plan
  • Developing strategies & skills to effectively address & resolve conflicts

Offerings

  • F2F, Live Virtual Class & Webinar mode
  • Credits based attractive corporate scheme
  • Pick & choose from a ready list or we can create one for you
  • Facilitators with 15+ yrs. experience with deep subject knowledge & specialization

Optional Customisation

  • Duration of programs
  • Multiple sessions can be organised during the day
  • Training needs analysis prior to design and delivery for maximum program value and impact

Program Information

  • Delivery Mode: Webinar, Live Virtual Class, F2F

  • 1 hour >> 1 day

Testimonials

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