Counselling Skills

  • Essential Skills for Managers
  • 60 Min, 120 Min, 1 Day
  • Webinar, Live Virtual Class, Face to Face
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Grappling with how to deal with a difficult team member? How good are your counselling skills? Are you using your counselling skills in your day to day interactions & interventions? 

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Managers with strong counselling skills are vital to ensure retaining & effectively wielding your top performers. Effective counselling skills can help guide the career paths of high potential candidates and create alternative paths for individuals who are not a role fit currently. The program is designed for practical application of the counselling concepts and enabling the participants to build their counselling skills in your day to day interactions & interventions and help their team members succeed.

Target Audience

Young team leaders, Leaders, managers and supervisors, HR professionals, Customer service & customer care professionals and Individuals aspiring to gain counselling skills

Maximum – 24 participants in a Virtual class & Face to face Maximum – 250 participants in a Webinar


  • Familiarisation with counselling skills,
  • Using counselling skills in dealing with people issues
  • Incorporating counselling skills in your day to day interactions & interventions
  • Self-Awareness about your personal values, attitudes, belief & ways of self-exploration
  • Strategies and skills to effectively address and resolve conflicts
  • Skill to deliver effective feedback using counselling principles and develop a positive atmosphere in the workgroup

Course Content

  • Counselling – what does it mean
  • Distinction between “advising, informing and counselling”
  • Essentials of Counselling
  • Knowing your personal values, attitudes, belief and be an effective communicator and a successful leader
  • Situations where counselling is most effective
  • Using counselling skills in day to day interactions to create a positive atmosphere
  • Counselling as a correctional technique
  • Having difficult conversations early and develop an effective & mutually agreeable action plan
  • Developing strategies & skills to effectively address & resolve conflicts
  • Turning a performance review session into a productive session, to strategically guide all team members towards improved performance
  • Tools to stay focussed and resilient


  • Multiple Delivery Options – F2F, Facilitator led Virtual Session, Webinar
  • Highly interactive facilitator moderated discussions, Presentations, Individual & Group exercises, Case studies, Roleplays, App-based activities, Videos, Q&A


Multiple Delivery Options:
  • Webinar – 1 hour
  • Facilitator led Virtual – 2 hours
  • Face to Face – 1 day

Optional Customisation

  • Duration of programs based on specific organisational needs
  • Multiple sessions can be organised during the day
  • Training needs analysis prior to design and delivery – to baseline exact requirements for maximum program value and impact
  • Follow-up programs and individual coaching sessions for greater effectiveness

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