Managers with strong counselling skills are vital to ensure retaining & effectively wielding your top performers. Effective counselling skills can help guide the career paths of high potential candidates and create alternative paths for individuals who are not a role fit currently. The program is designed for practical application of the counselling concepts and enabling the participants to build their counselling skills in your day to day interactions & interventions and help their team members succeed.

Young team leaders, Leaders, managers and supervisors, HR professionals, Customer service & customer care professionals and Individuals aspiring to gain counselling skills

• Counselling – what does it mean
• Distinction between “advising, informing and counselling”
• Essentials of Counselling
• Knowing your personal values, attitudes, belief and be an effective communicator and a successful leader
• Situations where counselling is most effective
• Using counselling skills in day to day interactions to create a positive atmosphere
• Counselling as a correctional technique
• Having difficult conversations early and develop an effective & mutually agreeable action plan
• Developing strategies & skills to effectively address & resolve conflicts
• Turning a performance review session into a productive session, to strategically guide all team members towards improved performance
• Tools to stay focussed and resilient

• Multiple Delivery Options – F2F, Facilitator led Virtual Session, Webinar
• Highly interactive facilitator moderated discussions, Presentations, Individual & Group exercises, Case studies, Roleplays, App-based activities, Videos, Q&A

• Duration of programs based on specific organisational needs
• Multiple sessions can be organised during the day
• Training needs analysis prior to design and delivery – to baseline exact requirements for maximum program value and impact
• Follow-up programs and individual coaching sessions for greater effectiveness