Details
Grappling with how to deal with a difficult team member? How good are your counselling skills? Are you using your counselling skills in your day to day interactions & interventions?Â
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Overview
Managers with strong counselling skills are vital to ensure retaining & effectively wielding your top performers. Effective counselling skills can help guide the career paths of high potential candidates and create alternative paths for individuals who are not a role fit currently. The program is designed for practical application of the counselling concepts and enabling the participants to build their counselling skills in your day to day interactions & interventions and help their team members succeed.
Target Audience
Young team leaders, Leaders, managers and supervisors, HR professionals, Customer service & customer care professionals and Individuals aspiring to gain counselling skills
Outcomes
Course Content
- Counselling – what does it mean
- Distinction between “advising, informing and counselling”
- Essentials of Counselling
- Knowing your personal values, attitudes, belief and be an effective communicator and a successful leader
- Situations where counselling is most effective
- Using counselling skills in day to day interactions to create a positive atmosphere
- Counselling as a correctional technique
- Having difficult conversations early and develop an effective & mutually agreeable action plan
- Developing strategies & skills to effectively address & resolve conflicts
- Turning a performance review session into a productive session, to strategically guide all team members towards improved performance
- Tools to stay focussed and resilient
Approach
- Multiple Delivery Options – F2F, Facilitator led Virtual Session, Webinar
- Highly interactive facilitator moderated discussions, Presentations, Individual & Group exercises, Case studies, Roleplays, App-based activities, Videos, Q&A
Duration
Optional Customisation
- Duration of programs based on specific organisational needs
- Multiple sessions can be organised during the day
- Training needs analysis prior to design and delivery – to baseline exact requirements for maximum program value and impact
- Follow-up programs and individual coaching sessions for greater effectiveness
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