Course Description
Every organisation today strives to maintain the highest ethical standards and a culture of integrity within the workplace. Be it a manager, auditor, investigator, or HR, the ability to probe with clarity, fairness, and sensitivity while uncovering facts in often complex and emotionally charged situations is critical, and it generally does not come naturally to us. Whether it is a general fact-finding conversation or an investigation, we must handle sensitive issues with professionalism, empathy, and rigour. This workshop is designed to equip participants with the skills, structure, and mindset required to conduct probing conversations with accuracy, fairness, empathy, and professionalism. Participants will learn structured probing techniques, explore biases that can influence investigations, and apply these skills through realistic case scenarios.
Most Suitable For
HR professionals, leaders, managers, internal investigators, IC members.
Key Learning Outcomes
- Learn the structure and stages of a probing interview.
- Understand core probing techniques and their application in sensitive or delicate matters.
- Skill to gather accurate information, assess credibility, and support a fair and transparent investigation process
- Develop skills to ask open-ended, empathetic questions while maintaining objectivity and managing own biases.
- Learn to probe with sensitivity
- Skills to decipher key facts, identify gaps, and refine probing strategies.
Coverage
- Probing strategy & approach to investigative / probing interviewing
- Core probing techniques – Master question frameworks – funnel approach, question sequence, high impact questions and echo (rephrasing for clarification)
- P.E.A.C.E. Approach – Preparation and planning – Engage and explain – Account, clarification, challenge – Closure – Evaluation
- Psychological safety, empathetic language and cultural awareness.
- Probing with sensitivity – leveraging emotional intelligence; navigating emotional dynamics
- Deciphering responses; interpreting facts/data
- Unconscious biases in probing & investigations
Andragogy
- Case studies, self-reflections & assessment, individual & group exercises, role plays, quizzes, chat, videos, App based activities, Q&A.
Offerings
- F2F, Live Virtual Class & Webinar mode
- X’CEL approach for highly experiential, contextualised to the client’s business context for learner delight
- Optional Customization - Duration of Programs
- Training needs analysis prior to design and delivery for maximum program value & impact
- Pick & choose from a ready list or we can create one for you
- Facilitators with 15+ yrs. experience with deep subject knowledge & specialization
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