Counselling Skills
Grappling with how to deal with a difficult team member? How good are your counselling skills? Are you using your counselling skills in your day-to-day interactions & interventions?
Course Description
Managers with strong counselling skills are vital to ensure retaining & effectively wielding your top performers. Effective counselling skills can help guide the career paths of high potential candidates and create alternative paths for individuals who are not a role fit currently. This highly interactive program is designed for practical application of the counselling concepts and enabling the participants to build and apply their counselling skills in their day-to-day interactions & interventions and help their team members succeed.
Most Suitable For
All leaders, managers and supervisors, HR professionals, customer care professionals and Individuals aspiring to gain counselling skills.
Key Learning Outcomes
- Familiarisation with counselling skills
- Using counselling skills in dealing with people issues
- Incorporating counselling skills in your day-to-day interactions & interventions
- Self-Awareness about your personal values, attitudes, belief & ways of self-exploration
- Strategies and skills to effectively address and resolve conflicts
- Skill to deliver effective feedback using counselling principles and develop a positive atmosphere in the work group.
Coverage
- Counselling - what does it mean?
- Essentials of Counselling – Knowing your personal values, attitudes, belief and be an effective communicator and a successful leader
- Situations where counselling is most effective
- Why MUST an HR professional have counselling skills?
- Counselling as a correctional technique
- Turning a performance review session into a productive session.
- Having difficult conversations early and develop an effective action plan
- Developing strategies & skills to effectively address & resolve conflicts
Andragogy
- Case studies, self-reflections & assessment, individual & group exercises, role plays, quizzes, chat, videos, App based activities, Q&A. (Need based pre & post program assessment )
Offerings
- F2F, Live Virtual Class & Webinar mode​
- X’CEL approach for highly experiential, contextualised to the client’s business context for learner delight​
- Optional Customization - Duration of Programs
- Training needs analysis prior to design and delivery for maximum program value & impact​
- Pick & choose from a ready list or we can create one for you​
- Facilitators with 15+ yrs. experience with deep subject knowledge & specialization​
What Participants Say
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