TWE Solutions Private Limited

Website: https://enablingworld.com/  |  Last Updated: 03 Sept 2026

Company: TWE Solutions Private Limited | CIN U74999KA2012PTC063860

Address: 7 Rohan Ashima, Brookefields, Bangalore, Karnataka, India – 560037

Contact: [email protected] | +91 9845133767

These Terms of Use and Conditions of Service (“Terms”) govern access to the Enabling World website and the purchase, access to and use of Services supplied by TWE Solutions Private Limited (“Enabling World”, “we”, “us” or “our”). They are intended to operate as the general contractual terms for Enabling World’s website, professional learning, training, consulting, coaching, assessments, certifications and related Services.

Our Privacy Policy applies separately to the processing of Personal Data. Acceptance of these Terms is not, by itself, consent to every processing activity described in the Privacy Policy; separate consent or acknowledgement will be obtained where required.

1. SCOPE, ACCEPTANCE AND CONTRACT DOCUMENTS

1.1 By using the Website, you agree to the provisions governing Website access, intellectual property, acceptable use and related functionality. A paid Service becomes contractually binding only in the manner specified in the applicable Estimate, Proposal, Statement of Work, registration process, Purchase Order acceptance or signed agreement.

1.2 Depending on the engagement, the contract may comprise the following documents, in descending order of precedence for the matter specifically addressed:

1) a mutually signed Master Services Agreement, Data Processing Agreement or other negotiated agreement;

2) a mutually accepted Statement of Work, engagement letter, Proposal, Estimate or order form;

3) programme-, certification-, assessment- or product-specific terms expressly incorporated into the transaction; and

4) these Terms.

The Privacy Policy applies in parallel to Personal Data processing. A negotiated data-processing agreement may allocate privacy roles and obligations for a particular engagement.

1.3 A Client Purchase Order is treated as an administrative ordering document. Standard or pre-printed terms contained in, attached to or linked from a Client Purchase Order do not amend Enabling World’s terms unless expressly accepted in writing by an authorised Enabling World representative.

1.4 Acceptance may be evidenced by signature, an accepted Purchase Order, written/electronic confirmation, online acceptance or payment of the applicable fee or first agreed instalment after the relevant contractual documents have been provided.

2. WEBSITE, ACCOUNTS AND ACCEPTABLE USE

2.1 Website descriptions, schedules, faculty details, availability and indicative prices may change. Unless expressly identified as a binding offer, Website content is informational and does not guarantee availability or create a contract.

2.2 Users must provide accurate information, protect passwords, assessment links and activation codes, and promptly notify Enabling World of suspected unauthorised use. Users must not impersonate another person, complete an assessment for another respondent, manipulate learning or assessment records, or share unique respondent links without authority.

2.3 You must not use the Website, Services or Materials to:

• violate law, contractual duties or another person’s rights;
• introduce malware, circumvent security, probe vulnerabilities or disrupt systems;
• scrape, bulk-download, reverse engineer or systematically extract protected content except where expressly permitted by law or in writing;
• misrepresent affiliation with Enabling World or use its marks to imply unauthorised endorsement;
• record, reproduce or distribute confidential sessions, participant information, assessment content or paid Materials without authority; or
• use protected assessment items, reports, recordings or programme Materials to train, fine-tune, benchmark or populate an artificial-intelligence or machine-learning system without express written permission.

Enabling World may suspend or reset access where reasonably necessary for security, misuse investigation, non-payment, publisher/licence compliance or protection of Participants and systems.

3. SERVICES, DELIVERY AND CLIENT RESPONSIBILITIES

3.1 Enabling World provides leadership and management development, HR Functional Competency building interventions, behavioural and team development, culture and organisational-development interventions, Diversity & Inclusion interventions, POSH services, workshops, facilitation, coaching, consulting, certifications, psychometric and behavioural assessments, online/blended learning, webinars, digital learning resources and related professional services.

3.2 Services may be delivered in person, virtually, through an LMS, through third-party platforms or in blended form. Enabling World may make reasonable operational changes to faculty, facilitator, venue, technology, sequence or delivery arrangements where necessary, provided the principal contracted scope is not materially reduced.

3.3 A corporate Client is responsible for matters within its control, including lawful provision of Participant information, internal nominations, timely approvals, Client-provided venues/technology, communication of notices supplied by Enabling World, and appropriate confidentiality and use of assessment information.

3.4 Participants must conduct themselves professionally, respect confidentiality and intellectual property, and comply with programme and assessment instructions. Enabling World may remove or restrict a Participant for serious disruption, harassment, fraud, unauthorised recording, assessment compromise, confidentiality breach or other material misconduct.

4. ASSESSMENTS AND THIRD-PARTY PLATFORMS

4.1 Enabling World may sell, distribute, administer, facilitate or interpret assessments supplied by Enabling World or third-party publishers. Publisher licences, platform terms, privacy notices and usage restrictions may apply in addition to these Terms.

4.2 Where Enabling World administers an assessment, it may create or coordinate invitations, access completion information or reports, conduct debriefing and provide authorised analysis or reports in accordance with the engagement and Privacy Policy.

4.3 Some Clients maintain and control their own Wiley EPIC and/or Catalyst administrative environment. Where Enabling World’s role is limited to supplying, transferring or replenishing assessment credits to such a Client-controlled account, Enabling World does not, merely by supplying those credits, create respondent invitations, access participant responses or reports, or administer respondent accounts. If the Client separately engages Enabling World to administer or interpret assessments, the additional engagement and privacy provisions apply.

4.4 DiSC and Everything DiSC are third-party marks associated with John Wiley & Sons, Inc. and/or its associated companies. Third-party intellectual property remains with its owner and must be used only within the applicable licence.

4.5 Assessment outputs are interpretive professional-development tools, not guarantees of behaviour, performance or business outcomes. Where a publisher restricts a product to developmental use, the Client must comply. Everything DiSC should not be used as the sole or determinative basis for hiring, promotion, compensation, termination or comparable employment-selection decisions.

5. RECORDING OF PROGRAMMES AND WEBINARS

5.1 Certain Enabling World programmes are expressly delivered on a recorded-learning basis. Where disclosed before or at enrolment, sessions may be recorded in full, including facilitator content, Participant audio/video, questions, chat and Participant discussions. Such recordings may be made available through Enabling World’s LMS or another controlled learning environment to the current cohort, authorised faculty/personnel and future cohorts or future learners undertaking the same or related programme.

5.2 Participants in recorded programmes should not disclose unnecessary sensitive, confidential or highly personal information and should anonymise Client, workplace and third-party cases wherever appropriate. Where a separate consent or acknowledgement is required for identifiable recording or reuse, Enabling World will obtain it through the applicable registration or programme process.

5.3 Public webinars and events may have different recording arrangements. If a recording may be made publicly available, the event-specific registration notice will disclose that fact and obtain any required acknowledgement or consent.

5.4 Ordinary programme participation does not by itself grant Enabling World an unrestricted right to use an identifiable Participant’s image, voice or testimonial for unrelated advertising. Separate permission will be obtained where required.

6. INTELLECTUAL PROPERTY, TRADEMARKS AND LICENCE

6.1 Except for identified third-party materials, the Website and Enabling World-created Materials – including programme designs, presentations, recordings, learning architecture, frameworks, methods, tools, templates, exercises, reports, compilations, digital resources and proprietary know-how – are owned by or licensed to Enabling World and protected by applicable intellectual-property law.

6.2 “Enabling World” is the proprietary trademark of TWE Solutions Pvt Ltd. No ownership or trademark licence is granted merely by Website access, purchase, participation or certification.

6.3 Subject to payment and any specific licence terms, an authorised User receives only a limited, non-exclusive, non-transferable, non-sublicensable right to use the relevant Materials for the personal learning or internal organisational purpose expressly stated for the Service.

6.4 Unless expressly authorised in writing, Users must not reproduce, publish, distribute, resell, sublicense, commercially teach, certify others using, create derivative assessment products from, remove proprietary notices from, or otherwise commercially exploit protected Materials or marks. Certification does not itself grant a methodology, facilitator, partner or trademark licence.

7. CONFIDENTIALITY AND PARTICIPANT PRIVACY

Training, coaching and assessment environments may involve confidential Client information, Participant contributions, reports and proprietary Materials. Users must protect information reasonably understood to be confidential, respect other Participants’ privacy, use anonymised examples where practicable, and not disclose another person’s assessment result or session contribution outside the authorised context. This obligation does not prevent disclosure required by law or of information lawfully in the public domain other than through breach.

8. FEES, GST, TDS AND PAYMENT

8.1 The applicable professional fee, currency, payment schedule and due dates are those stated in the relevant Estimate, Proposal, invoice, registration page or agreement.

8.2 Unless expressly stated as inclusive, GST and other applicable indirect taxes are additional and will be charged at the applicable statutory rate.

8.3 Tax deductions, withholding and international payments

• Where a Client in India is legally required to deduct tax at source (TDS), the Client may make the deduction at the rate required by applicable law, must deposit it within the prescribed time and must provide Enabling World with the applicable TDS certificate or other statutory evidence.
• For payments made from outside India, the professional fees, licence fees, assessment charges, programme fees and other prices quoted by Enabling World are exclusive of any withholding tax, deduction, levy or similar statutory amount imposed in the Client’s jurisdiction. Such amounts are for the Client’s account and are additional to the quoted or invoiced price.
• If the Client is required by applicable law to withhold or deduct any such amount from a payment to Enabling World, the Client shall, to the extent permitted by applicable law, increase the payment by the amount necessary so that Enabling World receives the same net amount it would have received had no withholding or deduction been required. The Client is responsible for remitting the withheld amount to the relevant authority and for providing Enabling World promptly with the official withholding-tax certificate or other statutory evidence.
• International bank charges, intermediary or correspondent-bank charges, foreign remittance charges and similar transaction costs are also for the Client’s account unless expressly agreed otherwise in writing.
• Nothing in this clause requires a Client to act contrary to applicable tax law.

8.4 Enabling World may require advance payment for Services, assessment credits, licences or digital access. Where undisputed amounts remain overdue, Enabling World may suspend uncommenced or ongoing delivery after reasonable notice, subject to the applicable agreement and law.

9. TRAVEL, ACCOMMODATION AND OUT-OF-POCKET EXPENSES

• Unless the applicable Estimate or Proposal expressly includes them, all travel, accommodation, local transportation, printing, production, courier/logistics, and other out-of-pocket expenses are in addition to professional fees.
• Domestic air travel: for sectors with scheduled flying time of up to three hours, travel will ordinarily be by reasonable prevailing economy-class airfare unless otherwise agreed. Longer domestic sectors, international travel or exceptional itineraries may be agreed separately.
• Accommodation: where overnight stay is required, the Client will arrange or reimburse at least a four-star category hotel or equivalent business-class accommodation reasonably suitable for professional travel.
• Local transportation: airport transfers, hotel-to-venue transfers and other programme-related cabs/taxis will be arranged by the Client or reimbursed at actual reasonable cost.
• Incidentals within India: INR 2,500 per trainer/facilitator for each travel or programme day requiring outstation travel will be chargeable for ordinary incidental expenses that are impractical to itemise individually.
• Printing/materials: physical participant materials, printing, production, courier, specialised supplies and similar engagement-specific costs are additional at actual or agreed cost unless expressly included.
• Taxes on reimbursements or expenses will be dealt with in accordance with applicable tax law.

10. CERTIFICATION AND OPEN-ENROLMENT PROGRAMMES: WITHDRAWAL AND REFUNDS

10.1 A Participant may withdraw from a certification or other open-enrolment Training Programme at any time by written notice. Refund eligibility is determined by the number of complete calendar days between Enabling World’s receipt of the written request and the scheduled commencement date, excluding the commencement date itself:

• 30 calendar days or more before commencement: 95% of Programme fees actually received is refundable;
• 15 to 29 calendar days before commencement: 50% of Programme fees actually received is refundable; and
• 0 to 14 calendar days before commencement, or after commencement: no Programme fee is refundable, except where applicable law requires otherwise.

For clarity, a request received 16 complete calendar days before commencement falls within the 50% refund band.

10.2 GST/credit-note treatment will be adjusted in accordance with tax law. A separately identified third-party assessment, licence, platform or material charge may be non-refundable once activated, consumed or irreversibly committed if this was disclosed in the applicable transaction terms. Failure to attend, partial attendance or discontinuation after commencement does not create an additional refund entitlement.

10.3 Any deferral or transfer to another cohort is subject to the applicable programme terms and availability. Withdrawal/refund requests must be made in writing to [email protected] and identify the Participant and Programme.

11. CORPORATE TRAINING: RESCHEDULING AND CANCELLATION

11.1 Corporate programmes reserve specific trainer/facilitator capacity and may require advance programme design, assessments, travel, materials and third-party commitments. Unless different terms are expressly agreed in writing, the following rules apply.

11.2 Rescheduling by Client. The Client may request rescheduling by written notice received at least seven (7) complete calendar days before the scheduled programme date. Rescheduling is subject to facilitator/faculty availability and written confirmation by Enabling World. The replacement date must be within thirty (30) calendar days of the originally scheduled date unless Enabling World agrees otherwise in writing.

The Client remains responsible for actual non-recoverable or incremental costs caused by the change, including airfare/hotel change charges, printing already completed, assessment licences/credits already activated, venue/logistics costs and external faculty/vendor commitments. Where timely rescheduling is accepted, no separate professional rescheduling fee applies unless the applicable Proposal/Estimate states otherwise.

A request received fewer than seven complete calendar days before the scheduled date may be treated as a cancellation unless Enabling World expressly agrees to accommodate the change on revised terms.

11.3 Cancellation by Client. If a confirmed corporate programme, workshop or Client-specific engagement is cancelled, the Client will pay: (a) all actual committed and non-recoverable expenses reasonably incurred specifically for the engagement, including, where applicable, printing and production already completed, participant or programme materials, assessment licences or credits already purchased or activated, airfare and accommodation bookings, cancellation or change charges, venue and logistics costs, courier charges, and external faculty or vendor commitments; plus (b) a cancellation fee equal to 10% of the professional/programme fee stated in the applicable Estimate, Proposal or Statement of Work, excluding GST and separately reimbursable expenses. The 10% cancellation fee is intended to compensate Enabling World for programme preparation, design, customisation, planning and administrative mobilisation already undertaken, together with trainer/facilitator capacity and billable delivery days reserved for the Client and the resulting reduced ability to accept alternative work for the committed dates.

Fees for any separable work already delivered remain payable. Any advance may be adjusted against amounts properly due.

11.4 If Enabling World cancels a confirmed programme for reasons within its reasonable control, Enabling World may provide an appropriate replacement facilitator, reschedule to a mutually acceptable date, or refund fees received for the undelivered portion where neither option is reasonably practicable. No Client cancellation/rescheduling fee applies to a change initiated by Enabling World.

Nothing in this section excludes a consumer or statutory remedy that cannot lawfully be excluded.

12. DIGITAL PRODUCTS, ASSESSMENT CREDITS AND FULFILMENT

Digital assessment links, credits, reports, LMS access and electronic Materials may require publisher processing or administrator activation. A unique assessment link or code is for the intended respondent only and may not be resold or transferred unless the product permits reassignment before activation. Credits, licences, reports or digital access that have been activated, consumed, generated or irreversibly committed may be non-refundable to the extent disclosed in the applicable transaction terms and permitted by law. Defective or incorrectly supplied products will be addressed in accordance with applicable law and the relevant publisher/fulfilment arrangement.

13. CERTIFICATION, PROFESSIONAL BOUNDARIES AND OUTCOMES

13.1 Enrolment, attendance or payment alone does not guarantee certification. A credential may depend on attendance, coursework, assessment, practice, demonstrated competence, professional conduct and other requirements communicated for the programme.

13.2 Unless expressly stated otherwise, Enabling World certification is a proprietary professional-development credential. It is not a government licence, statutory qualification, university degree, clinical qualification or regulated professional licence.

13.3 Training, coaching, assessment and consulting outcomes depend on factors outside Enabling World’s control. Unless expressly guaranteed in a written agreement, Enabling World does not guarantee employment, promotion, revenue, a particular behavioural/team outcome, certification without satisfying requirements, or any other specific commercial result.

14. PRIVACY AND COMMUNICATIONS

14.1 Personal Data is processed under the Enabling World Privacy Policy, applicable assessment notices and any negotiated data-processing terms. The Privacy Policy addresses assessment data, Client-controlled Wiley environments, recordings, future-cohort LMS access, cookies, vendors, international processing, retention, security and privacy rights.

14.2 By making an enquiry or entering into a Service, you may receive communications reasonably necessary to respond, contract, collect payment, deliver the Service, provide assessment/programme instructions, manage security and administer the relationship. Promotional communications are governed separately by the Privacy Policy and applicable consent/preferences.

15. SUSPENSION, TERMINATION AND FORCE MAJEURE

15.1 Enabling World may suspend or terminate Website/account or Service access where reasonably necessary because of material breach, unlawful conduct, non-payment of undisputed sums, security risk, misuse of intellectual property, serious Participant misconduct or publisher/licence requirements. Where practicable and appropriate, reasonable notice will be given.

15.2 Neither party is liable for delay or failure caused by events beyond its reasonable control, provided reasonable mitigation steps are taken. For a paid programme, rescheduling, alternative delivery and any treatment of undelivered Services will be determined under the applicable engagement terms and non-waivable law.

Accrued payment obligations and provisions concerning confidentiality, intellectual property, privacy, liability and other clauses intended by their nature to survive will continue after termination.

16. DISCLAIMERS, LIMITATION OF LIABILITY AND INDEMNITY

16.1 Enabling World will exercise reasonable professional care in providing paid Services. Website and third-party platform functionality may nevertheless be interrupted, and assessment/learning outputs must be considered within their proper professional-development context. Website information does not constitute legal, medical, psychological, financial or other regulated advice unless a separate engagement expressly provides such advice through an appropriately qualified professional.

16.2 Nothing in these Terms excludes or limits liability, warranty, consumer remedy or other right that cannot lawfully be excluded or limited.

16.3 Subject to Section 16.2, neither party is liable to the other for indirect, special or consequential loss, or loss of anticipated profit, revenue, savings or opportunity. For a paid Service, Enabling World’s aggregate contractual liability arising from that Service will not exceed the professional fees actually paid or payable to Enabling World for the specific Service giving rise to the claim, excluding taxes and reimbursable expenses. This limitation does not apply to fraud, wilful misconduct or another liability that applicable law requires to remain unrestricted.

16.4 To the extent permitted by law, a Client/User will indemnify Enabling World against third-party claims and reasonable losses directly arising from that person’s material breach, unlawful conduct, unauthorised commercial use/distribution of protected Materials, breach of confidentiality, infringement through content supplied by that person, or unlawful provision/use of third-party Personal Data. The indemnity does not cover loss caused by Enabling World’s own breach, negligence or misconduct to the extent such allocation would be unlawful or unreasonable.

17. GRIEVANCES, GOVERNING LAW AND DISPUTES

17.1 Contractual, consumer and Website complaints may be submitted to:

Grievance Contact: Sushil Tayal

Email / Phone: [email protected] | +91 9845133767

Address: 7 Rohan Ashima, Brookefields, Bangalore, Karnataka, India – 560037

Privacy grievances are additionally handled under the Privacy Policy. Enabling World will acknowledge and address complaints within the timelines required by applicable law.

17.2 These Terms and transactions with Enabling World are governed by the laws of India. The parties will first attempt in good faith to resolve a contractual dispute through written discussions. Subject to any non-waivable consumer forum, statutory remedy or jurisdiction, courts of competent jurisdiction at Bengaluru, Karnataka will have jurisdiction. Nothing in this clause requires a consumer to waive a forum or remedy that applicable law does not permit the consumer to waive.

18. CHANGES AND GENERAL PROVISIONS

18.1 Enabling World may update these Terms prospectively. The version accepted for an existing paid transaction will continue to govern that transaction unless the applicable contract permits amendment, law requires a change, or the parties agree otherwise. Posting revised Website Terms does not retrospectively rewrite a concluded transaction.

18.2 If a provision is held unenforceable, it will be limited or severed to the minimum extent required and the remainder will continue. Failure to enforce a right is not a waiver. Electronic records, approved electronic signatures, emails, click-through acceptance and payment evidence may be used to evidence a transaction to the extent permitted by law.

18.3 Nothing in these Terms creates an employment, partnership, joint venture, fiduciary or agency relationship merely because a person uses the Website or participates in a Service. No User may bind Enabling World or represent that it has authority to do so without express written authority.

CONTACT

TWE Solutions Private Limited

7 Rohan Ashima, Brookefields, Bangalore, Karnataka, India – 560037

Email: [email protected] | Phone: +91 9845133767