Conflict Resolution at Workplace
Do you struggle to adopt the right approach to conflict resolution? How good are you at clearly separating the problem from the person?
Course Description
Conflict is an inevitable aspect of all social interactions, whether personal or professional. Whenever choices are made, there is potential for disagreement. When this disagreement is poorly managed, the outcome can be contention. Contention fosters a psychological distance between individuals, leading to feelings of dislike, antagonism, competition, alienation, and disregard. This interactive and highly practical programme is designed to help participants understand conflict, define the issue, and apply appropriate conflict-resolution strategies for maximum mutual benefit.
Most Suitable For
All individuals, particularly HR professionals, who wish to develop a positive and effective approach to managing workplace conflict and achieving positive outcomes.
Key Learning Outcomes
- Enhanced understanding of conflict
- Ability to define the issue before resolving it
- Ability to apply optimal conflict resolution strategy
- Self awareness on preferred style of dealing with conflict
Coverage
- Understanding conflict Causes of conflict
- Causes of conflict
- Approaches for dealing with conflict
- Emotions Vs logic
- Conflict management Preferences
- Forging collaboration
- Building & promoting trust
Andragogy
- Case studies, self-reflections & assessment, individual & group exercises, role plays, quizzes, chat, videos, App based activities, Q&A. (Need based pre & post program assessment )
Offerings
- F2F, Live Virtual Class & Webinar mode
- X’CEL approach for highly experiential, contextualised to the client’s business context for learner delight
- Optional Customization - Duration of Programs
- Training needs analysis prior to design and delivery for maximum program value & impact
- Pick & choose from a ready list or we can create one for you
- Facilitators with 15+ yrs. experience with deep subject knowledge & specialization
What Participants Say
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