Emotional Intelligence
Are our young managers enabled to manage Emotions at Workplace? Do we feel our managers are creating a healthy emotional workplace?
Duration
Mode
Feedback Rating
Language
Batch Size
Post Assessment
Course Description
Every organisation today strives to maintain the highest ethical standards and a culture of integrity within the workplace. Be it a manager, auditor, investigator, or HR, the ability to probe with clarity, fairness, and sensitivity while uncovering facts in often complex and emotionally charged situations is critical, and it generally does not come naturally to us. Whether it is a general fact-finding conversation or an investigation, we must handle sensitive issues with professionalism, empathy, and rigour. This workshop is designed to equip participants with the skills, structure, and mindset required to conduct probing conversations with accuracy, fairness, empathy, and professionalism. Participants will learn structured probing techniques, explore biases that can influence investigations, and apply these skills through realistic case scenarios.
Most Suitable For
Anyone who wants to learn about emotional intelligence and leadership. Suitable for first-time managers and aspiring managers
Key Learning Outcomes
- Understanding of emotions and emotional intelligence.
- Increased self-awareness, self-management, social awareness, and relationship management.
- Improved management of emotions, emotional intelligence
- Ability to leverage EI in team handling and client management.
- Ability to have difficult conversations with confidence.
- Create a positive work environment facilitating high performance.
Coverage
- What is EI, clusters of EI
- Leadership success – EQ vs IQ
- Importance of EI especially for managers
- Emotional self-awareness
- Principles and methods for self-awareness, emotion regulation & management, social awareness for understanding others
- Building & managing relationships using EI
- Amygdala highjack
- ARK - the practice for building EI in a daily life
- Tools & techniques to improve our EI
Andragogy
- Case studies, self-reflections & assessment, individual & group exercises, role plays, quizzes, chat, videos, App based activities, Q&A. (Need based pre & post program assessment )
Offerings
- F2F, Live Virtual Class & Webinar mode
- X’CEL approach for highly experiential, contextualised to the client’s business context for learner delight
- Optional Customization - Duration of Programs
- Training needs analysis prior to design and delivery for maximum program value & impact
- Pick & choose from a ready list or we can create one for you
- Facilitators with 15+ yrs. experience with deep subject knowledge & specialization
What Participants Say































