Effective Business Communication
Effective communication is a vital tool for any business. Effective communication can help to foster a good working relationship within organisation, which can in turn improve morale, efficiency and productivity.
Course Description
Information exchange is an integral part of everyday business transactions. Business communication is the process of sharing information between employees within and outside a company. Communication in business is important to convey clear, strong messages about strategy, customer service and branding. The way people communicate and operate within a business is very vital to the company’s success in the business world. This program is designed to enable participants to communicate clearly and effectively , by improving their verbal and non-verbal communication & interpersonal skills.
Most Suitable For
Everyone who is willing to improve the business
communication
Key Learning Outcomes
- Improved workplace communication
- Increased Self-Awareness
- Effective communication practices and techniques to overcome communication barriers within the workplace
- Improves customer satisfaction and retention
Coverage
- Understanding need for happy customers, internal and external customers and culture of the organization
- Structuring business communication
- Role of active listening, questioning & managing distractions in effective communication
- Overview of structuring and organizing written communication
- Understanding the impact of cross-cultural communication
Andragogy
- Case studies, self-reflections & assessment, individual & group exercises, role plays, quizzes, chat, videos, App based activities, Q&A. (Need based pre & post program assessment )
Offerings
- F2F, Live Virtual Class & Webinar mode​
- X’CEL approach for highly experiential, contextualised to the client’s business context for learner delight​
- Optional Customization - Duration of Programs
- Training needs analysis prior to design and delivery for maximum program value & impact​
- Pick & choose from a ready list or we can create one for you​
- Facilitators with 15+ yrs. experience with deep subject knowledge & specialization​
What Participants Say
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