Managing Difficult Conversations
Are your managers able to have difficult conversations effectively? Do your managers dread give constructive / negative feedback to the team members?
Course Description
Being able to deal with difficult conversations effectively is an essential business skill. Giving constructive feedback, especially negative feedback, is the most difficult task for a manager. Many often abstain for fear of the employee’s reaction. Managers need to address it appropriately to achieve the desired result and maintain the relationship. This interactive & highly practical workshop shall provide participants with valuable techniques & strategies for successfully handling difficult conversations.
Most Suitable For
Managers, Leaders, HR professionals. Especially suitable for first-time managers & aspiring managers.
Key Learning Outcomes
- Learn new strategies for handling difficult conversations effectively
- Increased ability to manage their and other’s emotions
- Skill to effectively structure difficult conversations
- Ability to leverage techniques to prepare & manage a difficult conversation
- Ability to give negative feedback
- Ability to deal with hard and awkward conversation
- Learn the basics of coaching techniques in performance feedback
Coverage
- What constitutes a difficult conversation
- Why difficult conversation – you, your team and organisation
- Value of difficult conversations
- Essentials of negative feedback
- Managing emotions
- Dealing with hard and awkward conversation
- Power of enquiry vs advocacy
- Preparation – THINK Model
- Effective coaching: handling performance problem
- Operating principles
Andragogy
- Self-reflections, individual & group practice sessions, quizzes, chat, videos, App-based activities, Q&A.
Offerings
- F2F, Live Virtual Class & Webinar mode
- X’CEL approach for highly experiential, contextualised to the client’s business context for learner delight
- Optional Customization - Duration of Programs
- Training needs analysis prior to design and delivery for maximum program value & impact
- Pick & choose from a ready list or we can create one for you
- Facilitators with 15+ yrs. experience with deep subject knowledge & specialization
What Participants Say
Good activities, realised how important it is to build rapport with the team members before giving "feedback".
Great session, very good content which was specific to our roles
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