Managing Difficult Conversations
Are your managers able to have difficult conversations effectively? Do your managers dread give constructive / negative feedback to the team members?
Course Description
Being able to deal with difficult conversations effectively is an essential business skill that is invaluable. Giving constructive feedback – especially negative feedback is the most difficult task a manager – especially young managers face. Many often abstain for fear of the reaction of the employee. Managers need to deal with in an appropriate way that achieves the desired result and keeps the relationship intact. This interactive & highly practical workshop shall give participants valuable techniques & strategies to handle difficult conversations successfully.
Most Suitable For
Anyone interested to learn the skill of managing difficult conversation & giving candid feedback. Especially suitable for first-time managers & aspiring managers and HR professionals.
Key Learning Outcomes
- Learn new strategies for handling difficult conversations effectively
- Increased ability to manage their and other’s emotions
- Know how to effectively structure difficult conversation
- Ability to leverage techniques to prepare & manage a difficult conversation
- Ability to give negative feedback
- Ability to deal with hard and awkward conversation
- Learn the basics of coaching techniques in performance feedback
Coverage
- What constitutes a difficult conversation
- Why difficult conversation – you, your team and organisation
- Value of difficult conversations
- Essentials of negative feedback
- Managing emotions
- Dealing with hard and awkward conversation
- Power of enquiry vs advocacy
- Preparation – THINK Model
- Effective coaching: handling performance problem
- Operating principles
Andragogy
- Case studies, self-reflections & assessment, individual & group exercises, role plays, quizzes, chat, videos, App based activities, Q&A. (Need based pre & post program assessment )
Offerings
- F2F, Live Virtual Class & Webinar mode​
- X’CEL approach for highly experiential, contextualised to the client’s business context for learner delight​
- Optional Customization - Duration of Programs
- Training needs analysis prior to design and delivery for maximum program value & impact​
- Pick & choose from a ready list or we can create one for you​
- Facilitators with 15+ yrs. experience with deep subject knowledge & specialization​
What Participants Say
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